By accessing and using Muthuq Wallet, you agree to abide by the following terms and conditions governing the use of our digital financial services. These terms define your rights, responsibilities, limitations of liability, and acceptable use of the platform, including wallet funding, money transfers, digital card usage, and account security. Continued use of the app constitutes full acceptance of these conditions and any future updates made by our team.
I. General Usage Policies
1 - It is strictly prohibited to use Muthuq Wallet for any illegal purposes or in violation of local or international laws.
2 - All intellectual property rights, copyrights, and trademarks related to the wallet are reserved. Reproduction or reuse of any part without written permission is not allowed.
3 - Attempting to hack the system or tamper with any of its services or software components is strictly forbidden.
4 - The user is fully responsible for maintaining the confidentiality of their login credentials and may not share their account with others.
5 - The administration reserves the right to suspend or delete any account that violates the policies without prior notice.
6 - It is prohibited to transmit or upload any harmful, offensive, or inappropriate content through the platform.
7 - Using external tools or software to manipulate the wallet’s interface or functionality is not allowed.
8 - The administration reserves the right to monitor user activity for security and improvement purposes.
9 - Reverse engineering or analyzing the source code of the application is strictly forbidden.
10 - All activities within the wallet are subject to security monitoring and analysis.
11 - Impersonating any person or entity while using the wallet is not allowed.
12 - Users must provide accurate personal information and are prohibited from submitting misleading data.
13 - Users must not interfere with the system's performance or underlying infrastructure.
14 - The administration may modify these terms at any time without prior notice. Continued use of the wallet implies acceptance of any updates.
15 - Unauthorized use of protected logos or brand names is prohibited without written permission.
16 - All login attempts are logged and monitored for security reasons.
17 - Creating multiple accounts for the same user without approval is forbidden.
18 - The wallet is not liable for any losses resulting from a user's negligence in securing their data.
19 - Submitting false or abusive support requests is not permitted.
20 - By using Muthuq Wallet, the user implicitly agrees to all provisions of this policy.
II. Financial Services Policies (Wallet, Transfers, Cards)
21 - All financial transactions within Muthuq Wallet (top-ups, transfers, card purchases) are final and non-refundable, unless a verified technical error occurred.
22 - The user is solely responsible for entering recipient details correctly. Funds will not be refunded for user mistakes.
23 - All transfers and financial activities are monitored to ensure compliance with anti-money laundering regulations.
24 - Wallet balances are not bank deposits and do not generate interest or returns.
25 - It is forbidden to use transfers or cards for suspicious or unauthorized activities.
26 - The administration reserves the right to suspend or review any financial transaction that appears suspicious or non-compliant.
27 - Any complaint regarding a financial operation must be submitted within 48 hours of the transaction.
28 - Card purchases are subject to balance availability and the status of the third-party card provider.
29 - Reselling or distributing purchased cards without a license is prohibited.
30 - All wallet top-up methods may incur varying fees, which the user implicitly accepts upon transaction execution.
31 - All financial activities are securely logged and may be referenced in case of disputes.
32 - If a card expires or fails to activate due to user error, the wallet is not obligated to issue a refund.
33 - Transfers are subject to daily and weekly limits set by the system administration.
34 - In the event of account suspension or closure, any remaining balance will be reviewed and handled according to internal policies.
35 - The wallet secures funds within its system but is not liable for breaches resulting from user negligence.
36 - Transfers to sanctioned or restricted parties are strictly prohibited.
37 - Cards purchased through Muthuq Wallet are for personal use only.
38 - By completing any transaction, the user confirms they have read and agreed to the terms and conditions.
39 - The wallet may not be used for unauthorized fundraising or financial activities without proper licenses.
40 - By completing any financial transaction through Muthuq Wallet, the user accepts full responsibility for its validity and legal compliance.